Arrow ECS has been recognized as a WBA Winner for Service Excellence in the World Business Awards 2022. The World Business Award for Service Excellence [CSX] recognizes organizations that have successfully implemented initiatives that demonstrate leadership and commitment to customer service excellence.
Arrow ECS ANZ is a leading value-added technology distributor and enabler owned by Arrow Electronics, Inc.: A Fortune 500 company with 19,300 employees worldwide.
Arrow provide their customers (channel partners) technological solutions supported by world-class enablement services, systems and tools that allow them to better meet the needs of their customers (end users). Most importantly, they enable their customers to grow their businesses and to maintain their relevance in an ever-changing environment. The value Arrow provide their partners is delivered through their unique business model: LEEP. By having a clear process for driving new and existing business, and the right services in place to support business plans, Arrow’s partners can Land, Expand, Extend and Protect (LEEP) opportunities. They execute the LEEP methodology through Arrow Ignite: A marketing channel development program. Arrow Ignite helps partners get the most out of their vendor alignment and investment so they can remain relevant and maximise their sales opportunities. The award-winning program follows a process of planning, execution and measurement that drives profitability through enablement, market development and the right skills and services.
Arrow delivers a range of value-added channel and professional services that ensure their partners are successful in every opportunity. Arrow’s pre-sales support services ensure their partners have everything they need to win an opportunity: Services comprise pre-configuration, design, demonstrations, assessments, health checks, hot staging and proof-of-concept support. Their post-sales support services ensure their partners can deliver on customer requirements and maintain relationships with a high level of support and expertise. Arrow’s cloud services cover solution design and support, consultation and their award-winning cloud services marketplace, ArrowSphere.
Their marketing, education and business development programs enable their partners to make the most of available vendor marketing funds and create opportunities to build and fill their sales pipeline. They also deliver a range of services that enhance every transaction and help their partners to close deals. From brokerage, online quoting, ordering and payment tools, to financing solutions and advance hardware replacement. Arrow offer certification and accreditation training for a range of vendors delivered by expert trainers who are experienced IT professionals with a wealth of practical experience and training knowledge. Lastly, their sustainability business allows Arrow to wrap a range of services into their solution offerings, including secure logistics, technology processing, data sanitisation, value recovery, recycling and reporting to meet the needs of end-user customers’ compliance or corporate policies.