Claim Central has been recognized for New Product Innovation in the World Business Awards 2017 for the research and development of LiveLogik. The World Business Award for New Product Innovation [NEW] recognizes innovative products and services recently launched to market offering a point of difference from their competitors.

The Claim Central Consolidated Group provides an end to end claims solution for businesses managing property and motor insurance claims. At the core of all solutions built by the Group are the following three pillars: Innovative Technology; Simple claims solutions; Real-time data insights and analytics.

The Group has managed over 44 major weather catastrophes on behalf of Australia’s leading insurers. During these events CEO Brian Siemsen identified the crucial reason why average claims cost, average claims lifecycle and policyholder’s service experience had seen little improvement over a twelve year period. It was a fragmented and incoherent communication process that failed to capture critical information during the First Notice of Loss conversation.

The LiveLogik platform provides a live video streaming solution that enables a desk-based expert to see what the customer sees, enabling the gathering of critical, relevant information which eliminates delays and improves resolution times. The aim is to use live video streaming to improve the quality of all interactions as a result reducing confusion, complexity and rework through innovative, simple to use interactive communication.

The LiveLogik platform was originally designed for the insurance industry and as a result the service has an established and valued customer base in this vertical. However, given that the challenges associated with timely and accurate information gathering exist in many other verticals, the LiveLogik platform has proved to be relevant to many other markets including property and strata management, trades/services maintenance and customer service after sales.

The LiveLogik platform can be utilised by any market looking to bring its business closer to its customers. Typically, many platforms incorporating mobile apps can be difficult to use, providing a poor experience for end-users. LiveLogik is simple and easy to use for all end users. Whether an end user is learning how to use and access the portal, initiating a live stream connection from the app (which takes only four simple steps), or completing an assignment on the LiveLogik PRO app, any end-user can be trained in less than one hour (and for policyholders, about two minutes).

For more information on LiveLogik go to www.livelogik.net