Grosvenor Performance Group has been recognized as a WBA Winner for Service Excellence in the World Business Awards 2022. The World Business Award for Service Excellence [CSX] recognizes organizations that have successfully implemented initiatives that demonstrate leadership and commitment to customer service excellence.
Grosvenor Performance Group (Grosvenor) is an employee-owned consulting firm that has been optimising the performance of public and private sector organisations for over 25 years with quality thinking and quality outcomes. Grosvenor is a team of professionals dedicated to making a positive impact for their clients, their team, their shareholders and the communities it operates in. The company has 39 staff across four locations in Sydney, Melbourne, Canberra, and Brisbane. Grosvenor has an industry-leading Net Promoter Score of +60 and offers truly bespoke processes and solutions for their clients – they do not use cookie-cutter processes.
Grosvenor was engaged to explore the implications the Enforceable Procurement Provisions (EPP) have for the operation of two Schemes and improve the application process and ongoing management of the two Schemes. The first scheme is the “Contractor Prequalification and Best Practice Accreditation Scheme for Construction and Related Work Valued $1M and over”. The second scheme is the “Consultants in Construction Scheme”.
Grosvenor consults with their clients, not to their clients. Grosvenor’s consulting philosophy is based on close collaboration, a deep understanding of the problems they are trying to solve, critical thinking at each step of the project and constant testing of progress and ideas with their clients. In this project, Grosvenor consulted with 12 Government agencies to understand the current state, reviewed dozens of documents, and held several workshops. Grosvenor brought the key stakeholders along on the journey by providing them ample opportunity to provide their thoughts and feedback. The collaborative approach and the trust developed with the client were of great significance when challenges arose.
“The consultative and professional approach by Grosvenor provided us with practical recommendations on how to achieve legislative compliance and implement improvements to our construction procurement prequalification schemes. Grosvenor achieved the goals of the project in a very short two months timeframe and under budget. The project has directly improved the way construction services are bought across the NSW Government and received positive feedback from our stakeholders.”
The Grosvenor team achieved the project’s outcomes – the schemes ensure that agencies have access to a wide range of capable suppliers while mitigating the risk of conflicts of interest and restricted competition. This directly benefits those businesses and the taxpayer by ensuring the best value for money. The project’s outcomes delivered economic benefits, but it also achieved social and sustainable goals for the NSW Government. The new application process ensures participation of Aboriginal, international, social and disability enterprises and a fair go for small and medium enterprises, especially those located in regional NSW.
For more information about Grosvenor Performance Group, visit grosvenor.com.au