Fieldmagic has been recognized as a WBA Winner for Service Innovation in the World Business Awards 2022. The World Business Award for Service Innovation [SIA] recognizes products and services that provide innovative solutions for business and market needs in the field of service management and service delivery.

Fieldmagic, based in Perth Western Australia, is a modern cloud-based job management solution designed for site managers, contractors and organisations looking to increase compliance while driving field service efficiency. Industries using Fieldmagic include Fire Safety, Electrical Contracting, Real Estate Compliance, Security, Medical Equipment Repair and Maintenance, and Construction.

The solution caters to both reactive call-out jobs and preventative maintenance workflows, as well as asset inspections and reporting.

From a features standpoint, the platform includes built-in CRM functionality, a quoting module designed specifically for Field Services, a job scheduling calendar, an intuitive mobile technician app for iOS and Android, mobile time and materials tracking, mobile signature capture, and photos capture. For organisations looking to provide next-level self-service, a branded customer portal ensures easy access to all job and asset information.

To support seamless hand-off to accounting, Fieldmagic provides integration with major accounting solutions, including Xero, MYOB, Saasu, QuickBooks and Reckon Hosted, with an API available for connecting to other systems.

Ease of use is also a key consideration. Fieldmagic invests heavily in the design and user experience of the platform. The design philosophy has remained the same from inception, which is to present users with an uncluttered and clean experience, easy to navigate and fast.

In terms of innovations, Fieldmagic continues to leverage and invest in a number of leading Amazon Web Services tools to ensure optimal performance and uptime for customers. The platform has always been designed from the ground up to be massively scalable and has undergone significant load testing to ensure future scalability and reliability.

Fieldmagic also continues to invest significantly into system security, with a number of advanced threat detection approaches implemented, ensuring the platform is safe and secure for customers both across Australia and globally.

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